Privacy Policy

1. Scope

This Privacy Policy applies to:

• Visitors to Lunivva websites.
• Prospective customers.
• Business partners.
• Customers using Services that reference this Privacy Policy.
• Individuals communicating with Lunivva.
• Users of our support services.

Certain Lunivva products may publish their own Privacy Policies or additional privacy notices. Where a product-specific Privacy Policy exists, that policy shall govern the processing of information relating to that product to the extent of any inconsistency with this Privacy Policy.

2. Who We Are

Lunivva develops software and technology products for businesses and organizations. Our Services may include:

• Artificial intelligence applications.
• Automation platforms.
• Cloud-based software.
• APIs.
• Dashboards.
• Business analytics.
• Technical consulting.
• Enterprise software.
• Other digital products developed by Lunivva.

Our products and services may evolve over time as new technologies and offerings are introduced.

3. Information We Collect

Depending on how you interact with Lunivva, we may collect the following categories of information.

3.1 Contact Information

This may include:

• Name.
• Business email address.
• Company name.
• Job title.
• Telephone number.
• Country or region.
• Information voluntarily provided when contacting us.

3.2 Account Information

For Services requiring an account, we may collect:

• User profile information.
• Login credentials or authentication information.
• Account preferences.
• Organization affiliation.
• Subscription information.
• Billing contact details.

3.3 Communications

We may retain communications exchanged with Lunivva, including:

• Support requests.
• Sales enquiries.
• Feedback.
• Product discussions.
• Technical assistance.
• Feature requests.
• Other correspondence.

3.4 Technical Information

When our Services are accessed, we may automatically collect information such as:

• IP address.
• Browser type.
• Device information.
• Operating system.
• Language preferences.
• Time zone.
• Log information.
• Error reports.
• Performance metrics.
• Security events.

3.5 Website Usage

When visiting Lunivva websites, we may collect information including:

• Pages viewed.
• Time spent on pages.
• Navigation paths.
• Referral sources.
• Session information.
• General website interaction.

3.6 Business Information

Where applicable, we may collect business-related information provided by organizations, including:

• Industry.
• Business website.
• Company size.
• Requested services.
• Business requirements.
• Project information.

4. How We Collect Information

Information may be collected:

• Directly from you.
• Through website forms.
• During account registration.
• Through customer support.
• During product onboarding.
• Through communications with Lunivva.
• Automatically through use of our websites and Services.
• Through integrations authorized by you or your organization.

5. How We Use Information

Lunivva uses collected information to:

• Provide Services.
• Respond to enquiries.
• Create customer accounts.
• Authenticate users.
• Operate software platforms.
• Process subscriptions.
• Provide technical support.
• Improve service quality.
• Monitor security.
• Detect fraud and abuse.
• Maintain system reliability.
• Develop new products and features.
• Comply with legal obligations.

We use information only for purposes consistent with this Privacy Policy, any applicable product-specific policies, and our contractual obligations.

6. Product-Specific Privacy Policies

Lunivva develops multiple software products and services. Certain products may publish their own Privacy Policies, Terms of Service, Data Processing Agreements, or other legal documentation. Where a product includes its own privacy documentation, that documentation governs the collection, processing, and use of information for that specific product. Examples include, but are not limited to:

• AI platforms.
• Automation products.
• SaaS applications.
• APIs.
• Enterprise software.
• Future products introduced by Lunivva.

Product-specific policies may be updated independently of this Privacy Policy.

7. Artificial Intelligence Services

Some Lunivva products may include artificial intelligence, machine learning, or automated decision-support functionality. The specific ways information is processed by those products are described in the applicable product-specific Privacy Policy or Terms of Service. Where required to deliver requested functionality, Lunivva may utilize trusted third-party artificial intelligence providers or infrastructure providers acting on our behalf.

8. Third-Party Service Providers

Lunivva works with trusted third-party providers to operate and support the Services. These providers may assist with:

• Cloud hosting.
• Infrastructure.
• Data storage.
• Authentication.
• Payment processing.
• Analytics.
• Monitoring.
• Security.
• Email delivery.
• Customer support.
• Artificial intelligence services.

These providers process information only as necessary to provide the requested Services or support Lunivva's operations. The providers we use may change from time to time as our Services evolve.

9. Cookies and Similar Technologies

Lunivva websites and Services may use cookies and similar technologies to improve functionality, security, performance, and user experience. These technologies may be used to:

• Maintain authenticated sessions.
• Remember user preferences.
• Improve website functionality.
• Measure website usage.
• Detect security incidents.
• Diagnose technical issues.
• Improve the performance of our Services.

Where required by applicable law, Lunivva will request consent before using non-essential cookies. Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of some Services.

10. Third-Party Integrations

Certain Lunivva Services may integrate with third-party software, platforms, APIs, or business services at the direction of customers or users. Information exchanged through such integrations is subject to the permissions granted by the customer or user and may also be governed by the privacy policies and terms of the applicable third-party provider. Lunivva is not responsible for the privacy practices, security, availability, or content of third-party services that are not owned or operated by Lunivva.

11. International Data Transfers

Lunivva may process or store information using cloud infrastructure or service providers located in different countries. Accordingly, information may be transferred to, processed in, or accessed from jurisdictions outside the country where it was originally collected. Where applicable, Lunivva implements reasonable contractual, organizational, and technical safeguards intended to protect personal information during such transfers.

12. Data Security

Lunivva implements reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, destruction, or misuse. These safeguards may include:

• Encrypted communications where supported.
• Role-based access controls.
• Authentication mechanisms.
• Infrastructure monitoring.
• Security logging.
• Software updates.
• Backup procedures.
• Access management.
• Internal security practices.

Although we work to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users and organizations are responsible for maintaining the confidentiality of their account credentials and promptly notifying Lunivva of suspected unauthorized access.

13. Data Retention

Lunivva retains information only for as long as reasonably necessary to:

• Provide the Services.
• Maintain customer relationships.
• Deliver technical support.
• Meet contractual obligations.
• Resolve disputes.
• Maintain security.
• Improve our products and services.
• Comply with applicable legal obligations.

Retention periods may vary depending on: the type of information, the applicable product or service, customer agreements, operational requirements, and legal obligations. Where information is no longer required, Lunivva will take reasonable steps to securely delete or de-identify it.

14. Business Transfers

If Lunivva undergoes a merger, acquisition, investment, financing, corporate restructuring, sale of assets, or similar business transaction, information covered by this Privacy Policy may be transferred as part of that transaction. Any successor organization will remain subject to applicable legal obligations regarding the protection of personal information.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information. These rights may include the ability to:

• Request access to your information.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Object to or restrict certain processing.
• Request portability of eligible information.
• Withdraw consent where processing is based on consent.

Requests will be handled in accordance with applicable law and may require verification of identity before processing.

16. Children's Privacy

Lunivva's Services are designed primarily for businesses, organizations, and professional users. Our Services are not directed toward children, and we do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to remove such information.

17. Changes to This Privacy Policy

Technology, business operations, applicable laws, and our Services may evolve over time. Accordingly, Lunivva reserves the right to modify, update, replace, or revise this Privacy Policy at any time. Changes may be made to reflect, among other things:

• New or modified products and services.
• Changes in business operations.
• Security improvements.
• New technologies.
• Changes in legal or regulatory requirements.
• Updates to our infrastructure or service providers.
• Changes to our data handling practices.

Material changes may be communicated through our website, our Services, email notifications, or other reasonable methods where appropriate. The "Last Updated" date at the beginning of this Privacy Policy indicates when the most recent revision became effective. Continued use of the applicable Services after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised Privacy Policy to the extent permitted by applicable law. Product-specific Privacy Policies, including those for current or future Lunivva products, may be updated independently of this Privacy Policy.

18. Governing Language

If this Privacy Policy is translated into another language, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency.

19. Contact Information

If you have questions regarding this Privacy Policy or Lunivva's privacy practices, you may contact us at:

Lunivva
Email: support@lunivva.com

20. Entire Privacy Policy

This Privacy Policy governs the processing of information by Lunivva except where a separate product-specific Privacy Policy, customer agreement, enterprise agreement, or other written agreement expressly applies. Where a separate product-specific policy exists, that policy supplements or, where stated, replaces the relevant portions of this Privacy Policy for that product or service. Nothing in this Privacy Policy limits Lunivva's ability to publish, update, replace, or maintain separate privacy documentation for any current or future product, platform, API, application, or service.