Terms of Use | Lunivva

1. Scope of These Terms

These Terms apply to:

Visitors to Lunivva websites.
Customers and prospective customers.
Organizations using Lunivva Services.
Authorized users of customer organizations.
Business partners interacting with our Services.
Users of any Service that expressly incorporates these Terms.

Certain Lunivva products may publish separate Terms of Service, Privacy Policies, Enterprise Agreements, Service Level Agreements (SLAs), Acceptable Use Policies, or other legal documentation. Where such product-specific documentation exists, it supplements or, where expressly stated, replaces the applicable provisions of these Terms for that specific product or service.

2. Eligibility

You represent and warrant that:

You have the legal authority to enter into these Terms.
If acting on behalf of an organization, you have authority to bind that organization.
You will use the Services in compliance with applicable laws and regulations.
Information you provide to Lunivva is accurate and kept reasonably up to date.

The Services are intended primarily for businesses, organizations, professionals, and other commercial users.

3. The Services

Lunivva develops, licenses, hosts, operates, supports, and maintains technology products and services. Our Services may include:

Artificial intelligence applications.
Software-as-a-Service (SaaS) products.
Automation platforms.
APIs.
Dashboards.
Cloud-based software.
Business intelligence tools.
Analytics platforms.
Enterprise software.
Technical consulting.
Managed services.
Future digital products and technologies.

We continuously improve our Services and may add, modify, suspend, or discontinue features at any time.

4. Customer Accounts

Certain Services require an account. Organizations are responsible for:

Creating and managing user accounts.
Assigning user permissions.
Maintaining accurate account information.
Managing access to organization resources.
Protecting account credentials.

Each authorized user is responsible for maintaining the confidentiality of their login credentials. Organizations are responsible for activities performed by their authorized users unless prohibited by applicable law.

5. Customer Responsibilities

You agree to:

Use the Services only for lawful purposes.
Maintain accurate account information.
Protect authentication credentials.
Obtain all necessary rights and permissions for information submitted to the Services.
Monitor use of your organization accounts.
Promptly notify Lunivva of suspected unauthorized access.
Comply with applicable laws and contractual obligations.

You remain responsible for decisions made using the Services and for verifying outputs before relying on them.

6. Acceptable Use

You agree not to:

Violate applicable laws.
Infringe intellectual property rights.
Upload malicious software.
Attempt unauthorized access to Lunivva systems.
Circumvent security controls.
Reverse engineer software except where prohibited by law.
Interfere with platform availability.
Abuse APIs or automated systems.
Use the Services to facilitate unlawful or fraudulent activity.
Misrepresent your identity or affiliation.
Use the Services in a manner that could reasonably harm Lunivva, its customers, or other users.

Lunivva may investigate suspected misuse and take appropriate action, including suspension or termination of access.

7. Product-Specific Terms

Certain Lunivva products or services may be governed by separate legal documentation. Such documentation may include:

Product-specific Terms of Service.
Privacy Policies.
Enterprise Agreements.
Order Forms.
Statements of Work.
Service Level Agreements.
Acceptable Use Policies.
Data Processing Agreements.
Other contractual documentation.

Where such documentation exists, it governs the applicable product or service and may supplement or replace portions of these Terms.

8. Fees and Payments

Certain Services may require payment. Depending on the Service, fees may include:

Subscription fees.
One-time implementation fees.
Professional services fees.
Usage-based charges.
Support fees.
Infrastructure charges.
Credit purchases.
Other fees described in the applicable agreement or pricing documentation.

Invoices, subscriptions, payment schedules, and pricing are governed by the applicable Service, proposal, order form, invoice, or pricing documentation. Applicable taxes are the responsibility of the customer unless otherwise stated. Failure to satisfy payment obligations may result in suspension, restriction, or termination of the applicable Services.

9. Pricing Changes

Lunivva reserves the right to modify:

Pricing.
Subscription plans.
Usage limits.
Service offerings.
Available features.
Billing models.

Where reasonably practicable, material pricing changes will be communicated before taking effect. Continued use of the applicable Services following such changes constitutes acceptance of the revised pricing.

10. Third-Party Services

Our Services may integrate with or rely upon third-party providers. These providers may include:

Cloud infrastructure providers.
Artificial intelligence providers.
Authentication providers.
Payment processors.
Email delivery services.
Analytics providers.
Security providers.
Monitoring services.
Other software or infrastructure providers.

Lunivva is not responsible for the availability, policies, or performance of independent third-party services. Use of third-party services may also be subject to the terms and privacy policies of those providers.

11. Intellectual Property

Unless otherwise agreed in writing, Lunivva retains all rights, title, and interest in and to:

Software.
Source code.
APIs.
Algorithms.
Designs.
Documentation.
Frameworks.
Methodologies.
Artificial intelligence systems.
Trademarks.
Logos.
Service names.
User interfaces.
Platform architecture.
Other intellectual property developed or licensed by Lunivva.

These Terms do not transfer ownership of Lunivva's intellectual property.

12. Customer Content

Customers retain ownership of information, data, files, content, and other materials submitted to the Services (“Customer Content”). By using the Services, customers grant Lunivva a limited, worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, transmit, and use Customer Content solely as necessary to:

Provide the Services.
Maintain platform functionality.
Deliver customer support.
Improve security.
Fulfill contractual obligations.
Comply with applicable law.
Operate the Services as requested by the customer.

Additional rights relating to Customer Content for specific products may be described in the applicable product-specific Terms or Privacy Policy.

13. Confidentiality

Each party agrees to protect confidential information received from the other party using reasonable care. Confidential information shall only be used for purposes consistent with these Terms or the applicable agreement unless disclosure is:

Required by law.
Authorized by the disclosing party.
Necessary to provide the Services.
Made to trusted service providers under appropriate confidentiality obligations.

14. Artificial Intelligence & Automated Services

Certain Lunivva Services may utilize artificial intelligence, machine learning, statistical models, automation technologies, or other computational methods. Outputs generated by these technologies are intended to assist users and should not be considered professional, legal, financial, medical, or other regulated advice unless expressly stated otherwise.

Customers remain solely responsible for reviewing, validating, and determining whether outputs generated by the Services are appropriate for their intended use. Unless expressly agreed in writing, Lunivva does not guarantee:

Accuracy of AI-generated outputs.
Business results.
Revenue or profitability.
Operational improvements.
Regulatory compliance.
Suitability for a particular purpose.
Decisions made using AI-generated information.

15. Beta & Experimental Features

Lunivva may make available beta, preview, experimental, or early-access features. These features:

May change without notice.
May contain bugs or inaccuracies.
May be discontinued at any time.
May have reduced support.
May not be suitable for production use.

Beta features are provided “as is” and are used at the customer's own discretion.

16. Service Availability

Lunivva continuously develops and improves its Services. Accordingly, we may:

Perform maintenance.
Release updates.
Improve infrastructure.
Modify features.
Replace technologies.
Introduce new functionality.
Remove obsolete functionality.

Temporary interruptions may occur due to maintenance, infrastructure issues, third-party provider outages, security incidents, or events beyond our reasonable control. Lunivva does not guarantee uninterrupted, continuous, or error-free availability of the Services unless expressly agreed in a separate written Service Level Agreement.

17. Suspension and Termination

Lunivva may suspend, restrict, or terminate access to the Services where reasonably necessary, including where:

These Terms are violated.
Payment obligations are not satisfied.
Fraudulent or unlawful activity is suspected.
Unauthorized access is detected.
Continued access creates security risks.
Required by applicable law.
Necessary to protect Lunivva, its customers, users, or third parties.

Customers may discontinue use of the Services in accordance with any applicable agreement or subscription terms. Termination does not relieve either party of obligations that accrued prior to termination. The following provisions survive termination where applicable: Intellectual Property, Confidentiality, payment obligations, warranty disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and any provision intended by its nature to survive termination.

18. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LUNIVVA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

MERCHANTABILITY.
FITNESS FOR A PARTICULAR PURPOSE.
NON-INFRINGEMENT.
ACCURACY.
RELIABILITY.
AVAILABILITY.
PERFORMANCE.
SECURITY.

No information or advice provided by Lunivva creates any warranty unless expressly agreed in writing by an authorized representative of Lunivva.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Lunivva and its affiliates, officers, employees, contractors, licensors, and service providers shall not be liable for any: indirect, incidental, special, consequential, or punitive damages; lost profits or revenue; loss of goodwill or business opportunities; data loss; business or service interruptions; third-party provider failures; AI-generated inaccuracies; automation failures; or security incidents caused by third parties.

This limitation applies regardless of the legal theory upon which the claim is based. Where liability cannot legally be excluded, Lunivva's total aggregate liability shall not exceed the total fees paid by the customer to Lunivva for the applicable Services during the twelve (12) months immediately preceding the event giving rise to the claim. Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, these limitations apply only to the maximum extent permitted by applicable law.

20. Indemnification

Customers agree to defend, indemnify, and hold harmless Lunivva, its affiliates, officers, employees, contractors, licensors, and service providers from claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

Customer Content.
Misuse of the Services.
Violation of these Terms.
Violation of applicable law.
Infringement of third-party rights.
Unauthorized use of the Services by the customer or its authorized users.

21. Force Majeure

Lunivva shall not be liable for any delay, interruption, or failure to perform resulting from events beyond its reasonable control, including: natural disasters, fire, flood, earthquakes, pandemics, internet outages, utility failures, labor disputes, government actions, acts of war, terrorism, cybersecurity incidents, third-party infrastructure failures, or cloud service outages. Performance shall resume as soon as reasonably practicable after the event has concluded.

22. Assignment & Business Transfers

Customers may not assign or transfer these Terms without Lunivva's prior written consent. Lunivva may assign, transfer, or delegate its rights and obligations under these Terms in connection with a merger, acquisition, investment, corporate restructuring, sale of assets, internal reorganization, or other business transactions.

23. Changes to These Terms

Lunivva may modify, replace, update, or revise these Terms from time to time. Changes may be made to reflect: new products or services, changes in business operations, security improvements, new technologies, legal or regulatory requirements, changes to pricing models, or updates to infrastructure or third-party providers.

Material changes may be communicated through our websites, Services, email notifications, or other reasonable methods where appropriate. Continued use of the applicable Services after the effective date of revised Terms constitutes acceptance of those revised Terms to the extent permitted by applicable law. Product-specific Terms of Service may be updated independently of these Terms.

24. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction designated by Lunivva, without regard to conflict of law principles. Unless otherwise required by applicable law or agreed in writing, disputes arising under these Terms shall be brought before the courts having jurisdiction over that governing law.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

26. No Waiver

Failure by Lunivva to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available to Lunivva.

27. Entire Agreement

These Terms, together with any applicable Privacy Policy, product-specific terms, order forms, statements of work, enterprise agreements, service level agreements, or other written agreements expressly incorporated by reference, constitute the entire agreement between Lunivva and the customer regarding the applicable Services. Where product-specific documentation exists, it supplements or, where expressly stated, replaces the relevant portions of these Terms.

28. Contact Information

Questions regarding these Terms may be directed to:

Lunivva
Email: support@lunivva.com