Terms of Use | Lunivva

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of the websites, software, automation systems, dashboards, and services provided by Lunivva (“Lunivva”, “we”, “our”, or “us”). By accessing or using the services, you agree to be bound by these Terms. If you do not agree, you must not use the services.

2. Definitions

For clarity, the following terms have the meanings below:

“Client” means the business entity or authorized representative using the services.
“Services” means the automation systems, software, dashboards, integrations, and related services provided by Lunivva.
“Proposal” / “Order Form” means any written agreement, statement of work, or pricing document accepted by the Client.
“Client Data” means data, content, or information submitted to or processed through the Services by or on behalf of the Client.
“Confidential Information” means non-public information disclosed by either party in connection with the Services.

3. Who May Use the Services

The Services are intended for businesses and their authorized representatives. You represent and warrant that you have the authority to bind the entity you represent to these Terms.

4. Scope of Services

Lunivva provides:

Custom AI-powered automation systems
Workflow design, integration, and optimization
Hosting, monitoring, and maintenance where agreed
Technical advisory and support services

Specific services, pricing, and terms may be defined in a Proposal or Order Form. In the event of a conflict, the Proposal or Order Form will control.

5. Term & Renewal

These Terms apply from the first use of the Services and continue until terminated. Specific services may be provided on a fixed term or automatically renew on a monthly or other recurring basis, as stated in the applicable Proposal, Order Form, or agreement.

6. Nature of Automation & No Guarantees

Automation systems:

Operate based on logic, configurations, and third-party dependencies
May rely on external platforms or services
Are not infallible and may fail, misfire, or behave unexpectedly

Lunivva does not guarantee:

Business results or outcomes
Error-free or uninterrupted operation
Suitability for a particular purpose unless expressly agreed in writing

You are responsible for reviewing and validating automation outputs.

7. Client Responsibilities

You agree to:

Provide accurate and lawful information
Ensure you have all required rights and consents for Client Data
Use the Services only for lawful purposes
Secure your credentials and access
Monitor automation usage and outputs

You are solely responsible for decisions made using the Services.

8. Data & Privacy

Use of the Services is subject to our Privacy Policy. In summary:

Lunivva processes Client Data solely to provide, maintain, and secure the Services
Clients retain control over their Client Data
Lunivva acts as a service provider / data processor, not a data owner

9. Fees, Billing & Usage-Based Charges

9.1 Fees

Services may include:

One-time setup or implementation fees
Ongoing monthly fees for hosting, monitoring, maintenance, or support

Fees are defined in the applicable Proposal or invoice.

9.2 Usage-Based Adjustments

Monthly fees may change based on:

Automation execution volume
Data processed
API or third-party usage
Infrastructure or compute consumption

Higher usage may result in higher monthly charges.

9.3 Changes

Lunivva may adjust pricing if usage exceeds agreed limits, with reasonable notice. Continued use after notice constitutes acceptance.

10. Third-Party Services & Integrations

The Services may integrate with third-party platforms selected by the Client.

Lunivva does not control third-party services
We are not responsible for third-party outages, changes, failures, or data loss caused solely by those services
Use of third-party services is governed by their own terms and policies

11. Intellectual Property

11.1 Lunivva Intellectual Property

Lunivva retains all rights to:

Frameworks, system designs, methodologies
Automation logic and non-client-specific code
Tools and platforms developed independently of Client Data

11.2 Client Data

Clients retain responsibility for and control over Client Data. Nothing in these Terms transfers ownership of Client Data to Lunivva.

12. Confidentiality

Each party agrees to protect the other’s Confidential Information and use it only to perform obligations under these Terms, unless disclosure is required by law.

13. Suspension & Termination

Lunivva may suspend or terminate access if:

These Terms are violated
Services are misused
Continued operation poses security or legal risk
Fees remain unpaid

Clients may terminate subject to notice and payment obligations in the applicable agreement.

14. Limitation of Liability

To the maximum extent permitted by law, Lunivva shall not be liable for:

Indirect, incidental, or consequential damages
Lost profits or business opportunities
Data loss
Service interruptions
Third-party failures or outages
Automation errors or unintended outcomes

Total liability shall not exceed the fees paid by the Client to Lunivva in the preceding 12 months, unless otherwise required by law.

15. Indemnification

15.1 Client Indemnity

You agree to indemnify and hold harmless Lunivva from claims arising out of:

Your misuse of the Services
Your Client Data
Your violation of applicable laws or third-party rights

15.2 Lunivva IP Indemnity (Limited)

Lunivva will defend the Client against third-party claims alleging that the Services, as provided by Lunivva, infringe intellectual property rights, and will pay resulting damages, provided that:

Lunivva is promptly notified
Lunivva controls the defense and settlement
The claim does not arise from Client Data, third-party services, or modifications not made by Lunivva

16. Disclaimers

The Services are provided “as is” and “as available.” To the extent permitted by law, Lunivva disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes constitutes acceptance of the updated Terms.

18. Contact Information

Lunivva
Operated by Lunivva
Registered in India, Karnataka
legal@lunivva.com